Trouble shooting

HTTPS trouble shooting
In case you experience problems with the HTTPS access to the GUI, you may use the following steps to figure out what causes the problem. The good news is you can still use the software on the HTTP port, while the HTTPS connection issue is not resolved.
Trouble shooting HTTPS

HTTPS testing
The following guide introduce you how you can test your local HTTPS connection. To run the test, you need to download the HTTPSTester.zip file.
How to test your localhost HTTPS connection

RAM usage
High-capacity systems (sending several hundreds of thousands or millions of messages) sometimes may experience high RAM usage. This guide helps you understand why this happens and what to do about it.
Ozeki RAM usage issues

SMS resubmissions
In some cases, it could be beneficial to ask Ozeki SMS Gateway to resubmit SMS messages that were not sent successfully on the first attempt. To facilitate this seamless process of requesting message resubmission, the following comprehensive guide delineates the essential configuration steps that warrant your attention.
SMS resubmissions

Delivery Matching
This guide shows you how SMS delivery report matching works in Ozeki SMS Gateway. Delivery reports are SMS messages returned by the mobile network when your originally submitted text reaches the recipient handset. When you submit an SMS message, the network returns a submit reference ID, and later, when the SMS is delivered to the recipient handset you get a delivery report with the delivery date and the same submit reference ID.
SMS Delivery Report Matching