SMS shipping notification in dropshipping business

With SMS shipping notifications, customers receive automated SMS updates about their order status, such as when the item has been shipped, tracking information, and estimated delivery time. SMS shipping notification is particularly important in dropshipping businesses where shipping times can vary depending on the supplier's location and other factors.

What is an SMS shipping notification?

An SMS shipping notification is a brief text message to customers to inform them about the order's shipment status.

What types of shipping statuses are there?

• Prepared: The order has been prepared for shipment
• Shipped: The package has been sent for delivery
• Arrived at Depot: The package has reached the warehouse
• Out for Delivery: The parcel on its way
• Delivered: The parcel has been successfully delivered

How does SMS shipping notification work?

SMS shipping notification works by automatically sending text messages to customers about their order status and shipping information. Customers receive timely updates and tracking information about their shipments straight to their phones.

How does SMS shipping notification support dropshipping businesses?

The process starts with an online order by the customer. The webstore recognizes the purchase and sends the package on its way. The system creates the essential data for the SMS notification, including the tracking number, expected delivery date, and carrier information, if the Ozeki SMS Gateway is already integrated with your dropshipping system. Through the Ozeki SMS Gateway, an SMS about the order preparation will be sent. This contains the package number and its reply link. The warehouse, or logistical centre, sends the parcel to the customer with the help of a courier. It will receive an order of delivery SMS from the warehouse about the shipment with the delivery address and customer information. When the package is on its way, the customer will receive an SMS about the delivery, its estimated arrival, and its reply link.

Conclusion

The SMS shipping notification helps to increase customer satisfaction and minimize customer inquiries and streamline communication between businesses and their customers. By providing timely updates via SMS, businesses can effectively manage customer expectations and improve the overall customer experience.