How to create an sms chatbot

SMS chatbots are a powerful tool for automating communication and providing quick responses to customer queries. Ozeki SMS Gateway offers an efficient platform to build such chatbots. In this step-by-step guide, we will walk you through the major steps of creating an SMS chatbot using Ozeki SMS Gateway.

Step 1: Setup Ozeki SMS Gateway

Before you start building your SMS chatbot, you need to set up Ozeki SMS Gateway on your system. To do this download the Ozeki SMS Gateway software, and follow the installation instructions. After installation connect your Ozeki SMS gateway to the mobile network using a GSM modem or an SMS service provider.

Step 2: Choose a Chatbot Framework

To create an SMS chatbot, you'll need a chatbot framework. You can build a custom one, or use a pre-existing framework like OzekiChat, Dialogflow, Microsoft Bot Framework, or Autopilot. In this guide, we'll use OzekiChat.

Step 3: Setup and train your chatbot

Log in to your myozeki.com account and setup the chatbot service, or if you will host ozekichat on your computer, install the ozekichat server and setup the chatbot service in it. Dugin the setup of the chatbot, you need to configure the dialog flow. Configuring the dialog flow means, you need to define intents (user queries) and entities (variables in queries) that your chatbot should recognize. For example, if you're building a pizza ordering chatbot, create intents like "OrderPizza" and entities like "PizzaType" and "DeliveryAddress." Once the preconditions are defined you need to train the chatbot by providing training phrases and expected responses for each intent.

Step 4: Connect Ozeki SMS Gateway with the chatbot

To integrate Ozeki SMS Gateway with the chatbot, you can use webhooks. Set up an HTTP API user in Ozeki SMS gateway and point it to the ozekichat chatbot URL. This URL will be responsible for delivering incoming SMS to the chatbot. Once the chatbot receives the SMS it will start a session for the SMS sender ID and will generate an AI response. The response will be returned in the HTTP response to the SMS Gateway. The SMS gateway will take this response and will deliver the reply sms.

Step 5: Deploy and Test Your SMS Chatbot

Once the setup and configuration is complete, you need to test it and deploy your chatbot in the production environment. This often means, that you need to setup a new mobile network link or add a new SMS phone number in Ozeki SMS Gateway. Once everything is setup you can test the system by sending test SMS messages to your chatbot's phone number or short code. Verify that it recognizes and responds correctly to user queries.

In conclusion creating an SMS chatbot with Ozeki SMS Gateway is an effective way to automate customer interactions and provide instant responses. By following the steps in this guide, you can set up your chatbot, integrate it with Ozeki SMS gateway, and ensure seamless communication with your customers via SMS.

More information

• How to create an SMS chat bot
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